Customer Waiver & Release of Liability

Customer, pet-owner, pet-owner agent, pet care-taker, pet care-giver, family member of pet-owner, client, etc. (herein, “Customer”) has voluntarily chosen to engage and/or use the mobile pet grooming services (the “Services”) of BPE Management Group, LLC, dba Four Pretty Paws, a Missouri limited liability company in good standing, including any and all of its owners, members, employees, agents, officers, directors, subsidiaries, parents and/or affiliated companies (collectively, “FPP”) by scheduling certain Services for Customer’s pet. Customer expresses acknowledges that Customer understands, consents to and agrees that the Services to be rendered may be considered dangerous and/or harmful to the pet and that the performance of such Services could result in injury, wound, loss, harm, need for veterinary treatment and/or death to said pet. Knowing, understanding and excepting the inherent dangers associated with the Services and/or that may result from the Services to be provided, including but not limited to attacks from other animals or animal fights, Customer nonetheless agrees to, accepts and desires to use FPP to perform such Services on the pet and agrees to expressly waive any and all liability against FPP in the event of any injury, harm and/or death to Customer’s pet. CUSTOMER THEREFORE EXPRESSLY AGREES THAT FPP IS NOT LIABLE FOR ANY NEGLIGENCE OF ANY KIND OR FAULT OF ANY KIND THAT MAY OCCUR IN THE PERFORMANCE AND/OR RENDERING OF THE SERVICES. Customer therefore also expressly agrees that FPP is not liable for any injury, harm and/or death of any kind that may occur in the performance and/or rendering of the Services to Customer’s pet. Customer hereby releases from any and all liability of any kind for any harm, injury and/or death that Customer’s pet may sustain at, during and/or after the Services are provided. Customer assumes full responsibility for any harm, injury, loss and/or death that might be suffered by Customer’s pet, whether expected/unexpected or foreseeable/unforeseeable. Customer further expressly agrees and acknowledges that Customer has read this waiver and release of liability, that Customer fully understands this waiver and release, consents to the waiver and release, was given the opportunity to ask any questions concerning the waiver and release, was provided the opportunity to decline receiving the Services, but nonetheless accepts and fully agrees with the waiver and release. Customer further understands, consents to and agrees that Customer may not file any legal claim, lawsuit and/or bring any litigation arising out of the performance of the Services that results in any injury, harm and/or death to Customer’s pet, regardless of whether such injury, harm and/or death resulted or results from any negligence, fault or otherwise. CUSTOMER FURTHER AGREES, CONSENTS TO, UNDERSTANDS AND ACCEPTS THAT THIS LIABILITY WAIVER AND RELEASE IS CLEAR, UNAMBIGUOUS, UNMISTAKABLE, EXPLICIT AND CONSPICUOUS. This means Customer is aware of this liability and release waiver, understands it and accepts it; therefore, Customer expressly agrees, covenants, consents to and understands that Customer will not later in time claim that Customer was not aware of the waiver, that Customer did not read this waiver and release, and/or claim that Customer did not understand the waiver and release. Customer further represents, warrants, states and attests that Customer is an adult capable of reading and understanding English and accepting all the terms and conditions of this waiver and release.

Pets are accepted for grooming only under the following circumstances:

The pet is fit and healthy, Grooming which takes place on an elderly or infirm pet will be at the owner’s risk. Grooming may expose pre-existing health\skin conditions for which Four Pretty Paws cannot be held liable.
The pet’s rabies vaccine is up to date (as required by law) unless otherwise discussed.
In the event of an emergency, in your absence, you authorize Four Pretty Paws to contact the nearest Veterinarian and authorize the Vet to treat the pet as necessary at your expense.
Payment is to be made at the time of service. Payment can be cash, check or credit card. Returned checks will incur a $35 charge. Our rates are based on the breed of the pet and duration of the groom. Nail cutting and ear cleaning are part of the service unless the process is too stressful for the pet or too dangerous for the groomer.
“De-matting” or complete coat removal will dramatically alter your pet’s appearance. This procedure may expose pre-existing health\skin problems for which Four Pretty Paws cannot be held liable.

Cancellations

We follow the Parkway public school closures as they pertain to inclimate weather. We try to work as long as conditions are not dangerous. If you are unsure, please call us to confirm.

Cancellation and rescheduling of an appointment, by the client, requires 48 hours notice to waive the FULL appointment fee.
In the event of inclimate weather, a family emergency or any other uncontrollable circumstance, the groomer has the discretion to waive the fee within the 48 hour period.
We reserve the right to cancel or reschedule a groom if we feel the need to do so. Every effort will be made to reschedule at a time convenient for both the client and the groomer.

No-Shows

It is considered a “no-show” when the client is not available at the scheduled appointment time and does not contact Four Pretty Paws to cancel or reschedule.

We reserve the right to charge the FULL grooming fee due to the loss of revenue caused by a “no-show”. Please make every effort to call and cancel or reschedule when possible to avoid such situations.
We reserve the right to refuse service to any pet or client for any reason.

Privacy Policy & Communication Consent

By signing this agreement, you acknowledge and consent to Four Pretty Paws Mobile Pet Spa (“the Company”) collecting and using your contact information, including your email address and phone number, for the purpose of providing important service-related communications. These communications may include, but are not limited to:

Appointment confirmations and reminders
Schedule changes, cancellations, and rescheduling notifications
Estimated arrival times and real-time updates on your pet’s grooming progress
Follow-up messages related to your service experience

Additionally, we may occasionally send marketing communications such as updates on new services, special offers, or company announcements. You may opt out of marketing messages at any time without affecting your service communications.

We are committed to protecting your privacy. All customer information is kept strictly confidential and will never be sold, shared, or distributed to any third party.

By entering into this agreement, you agree to receive the above communications via the contact information provided.